Customer Service Training

We live in a world where we are judged by the latest online review, so it’s more important than ever that our team are going above and beyond to exceed customer expectations.

It is not, however, simply ‘service with a smile’. Each customer has their own idea of great service, and it is your team’s job to find out what each customer values.

Using tried and tested methods, we will teach your team to understand how to adapt to different customers’ needs and learn to ‘WOW’ them to ensure they not only return time and time again but refer their friends and family to you too!

OBJECTIVES:

• Develop a sure-fire strategy to ‘WOW’ every customer in the way they want to be treated

• Gain a full comprehension of the four behaviour types to tailor your service

• Use tried and tested methods to get to what the customer needs to provide them with the best possible service

ATTENDEES WILL LEARN:

• How to identify the four behaviour types and adapt their behaviour to meet the needs of each of these

• How to use questioning techniques to get to the customer need in order to provide them with customer service they can shout about

• How to understand customer’s motivations before offering a product/service that doesn’t meet their needs

• How to structure a free-flowing customer service interaction