Communication Training
We all know the profound impact poor communication can have on the wider organisation.
There are many factors that lead to a breakdown in communication including unstable relationships, poor time management, information overload, or complexity in the organisational structure. It’s our job to find the root cause of this issue and understand the pain points to help you to transform the communication in your team or organisation as a whole.
By ensuring every individual is speaking the same language, you can guarantee communication is fluid, this is why we use DISC profiling for all of our communication sessions.
DISC allows you as the senior leader to not only understand how each member of your team behave, but also what drives them, allowing you to build better relationships with them and motivate them the way they want to be motivated.
As DISC certified practitioners, we can work with you to analyse and understand your employees to ultimately help you to create a much more communicative and supportive workplace.
Why communication training is important
Strong communication skills are imperative within an organisation, and without them, you are missing a key fundamental factor to the successful running of your business. Effective communication helps to establish consistency among teams and allows for innovation and autonomous team members. At SMASH IT! training, we combine psychometric profiling with an in-depth analysis of driving forces to not only help you to understand your team but help your team to communicate more effectively with every single member within your organisation. When all of your team are speaking in the same language, you can ensure consistency and reduce friction.
We believe effective communication skills come from the top, so we always suggest running a pilot session with the management team to ensure a profound impact on the development of your team.
We offer communication training in Wiltshire but have worked with pioneering businesses like yours all over the UK.
Communication Training for Leaders
By rolling out communication training within your leadership team, you can ensure you are implementing a best working practice that manifests down the hierarchy. But why is communication training imperative for leaders and why are the most successful companies around the globe so focused on owning their communication?
Research shows that organisations with connected employees show a productivity increase of 20-25%. A powerful statistic, but that’s not all. 97% of workers believe that communication impacts everyday tasks, and 28% of employees cite poor communication as the reason for not being able to deliver work on time. Miscommunication costs companies with 100 employees an average of $420,000 per year in the US. Can you afford to make significant losses in both productivity and profit?
According to a study way back in 2003, the key ingredient of good leadership is communication skills. That hasn’t changed. Often leaders progress to leadership status because they are good at their job, but that doesn’t necessarily mean they are great communicators. Successful leaders are pioneers of effective communication, and to become great leaders, they have harnessed it. By implementing communication training within your leadership team, you can ensure you are motivating and instilling organisation-wide values in your wider team.
A lot of leaders believe that they are great communicators, but they don’t even know what leadership style they use, and more often than not they have not even tapped into how that leadership style can affect the communication across their team. We can work with you to identify what leadership and communication styles you are implementing within your team and help you to understand the impact you are having.
Looking for leadership training? Look no further
Communication Training Options
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Remote Relationships
With 3 in 5 workers wanting to remain working remotely after the COVID-19 pandemic, it’s only right we adjust our working styles to accommodate this. Understanding how to interact effectively using remote methods encourages effective communication no matter where your team are in the world.
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Customer Service Training
We live in a world where we are judged by the latest online reviews, so it’s more important than ever that our team are going above and beyond to exceed customer expectations. But customer service is not the same for all customers, and it’s important your team know how to interact with each of them.
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Complaint Handling
Life would be great if every customer was happy all the time, but this is the real world and lots of customers get irate very quickly. We examine why customers react the way they do and how you can help your team to take control of the situation in a way that adapts to their behaviour style to resolve their issues.
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Maximising Communication
Poor communication between internal departments has a huge effect on external perception and ultimately sales. We explore why communications break down between colleagues which can mean client deadlines are missed. We create a roadmap and systems to improve internal and external communications.
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Time Management
Poor productivity has a profound effect on the running of the whole organisation, often individuals don’t see the wider impact their poor time management has. By encouraging the team to all speak the same language, you can ensure productivity doesn’t slip.
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Presentation Skills
Glossophobia: 'the fear of presenting and public speaking' is widespread and more common than you may think. Poor presentation skills can lead to losing sales to competitors who may appear more knowledgeable.